Adams

Elevator Equipment Company,
A Division of Schindler
Elevator Corporation

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ADAMS ONLINE STORE – INSTRUCTIONAL VIDEO

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Adams is known for its wide selection of elevator and escalator parts, speedy delivery and solid customer service. Now, with the Adams on-line store, you can search and purchase more than 20,000 parts—with just a few clicks of your mouse.

Watch the instructional video to learn how to register for the on-line store today. Happy shopping!



FAQs

How do I register?

You can register for an online login at shop dot adams elevator dot com. On the right-hand side of your screen, under the “logon” heading, click on the “New user registration” link. Complete the registration form and click send.

Shortly after, you will receive an email that contains your user ID and case-sensitive password, which will allow you to log into the online store.

How do I change my password?

Upon your first login, you will be asked to change your password to one of your own choosing. You can also change your password by visiting the account page during any future login and clicking “change password.” Editing your user information will not affect that of any other users on your account.

How do I search for parts?

If you only have a partial product number, you can enter it into the product number field on your order form and click the adjacent red search icon. This will populate a list of products that contain this partial product number sequence. To add any of them to your cart, click the adjacent red shopping cart icon.

Not sure of your part number? In addition to the partial part number search option, you can perform a search by letter or keyword, or perform an advanced search to narrow down by equipment type, location, item type, manufacturer and more.

Your search results will populate below, where you can view product details, or add items to your cart with the click of a button.

How do I order?

After you’ve logged in, click “new order” on the right side of your home page. This will take you to a new order form, where you can enter the necessary purchase information, along with the product numbers and quantities. You’ll notice that your contact information automatically populates for your convenience. If it’s your first time, be sure to check the box to accept our terms and conditions. To remove an item added to your cart, check the “remove” box and then click, “update cart.” To cancel your order, click “cancel.”

You can also use the Quick Order function by entering a part number and clicking “buy now.” This will automatically add the item to your cart. You can see the subtotal of the added item in the shopping cart section in the right sidebar.

If you frequently order the same items, you can choose to save your order forms as order templates for future use. To do so, click “save as template.” Then enter a name for the template and hit “OK.”

To access your saved templates, click the “account” tab in the main navigation, then “order templates.” Here you can select from your previously saved templates. The name you gave the template appears under “your purchase order number” in the template list. Select a template and add to your cart by clicking the red shopping cart icon. This will load all of the items from your template into your current shopping cart, where you can modify the order by removing items, adding new items or changing the quantity.

When you’re ready to place your order, click “continue.” Should you receive red error messages on your form at any time, you must complete the action in the message to complete your order. Green messages are informational—a note that a product is on backorder, for example—and will not interfere with the online order process.

After you’ve clicked “continue,” you’ll fill in your preferred shipment, freight billing and payment methods. If you choose to pay by credit card, simply enter your information into the form.

Be sure to choose the proper shipping destination for your order—which you can select from a drop-down list of pre-authorized locations. To add a destination, please contact us.

Once you have submitted your order, you will receive an on-screen and email confirmation receipt.

How do I check the status of an order?

To view your orders, deliveries and invoices or payments, visit the “Account” tab in the main navigation. You can search orders, deliveries and payments by status, characteristics and time period—spanning as far back as 365 days.

Orders with a “partially completed” or “open” designation indicate a backorder for an item; completed orders indicate that the order has been filled.

You can track your delivery status using the delivery’s tracking number. Simply click the number you wish to track from your list of deliveries.

How can I upload a parts order?

You can quickly upload products to an order form from text files. Click “upload products” from your cart. A pop-up box will appear with instructions for how to create the proper text-file format. Click the “browse” button to browse and select files. After selecting a file, click the “confirm” button to load the product list into your shopping cart.

How do I contact Adams?

If you have questions, concerns, or problems with your order, you can reach us anytime at 800-929-9247. We’re committed to providing the best online shopping experience possible, so we’re always working on improvements to the site. Check back regularly for these, along with new products, or subscribe to The Lift—our e-newsletter—to get the latest site updates, promotions, news and more.

What is your shipping policy?

You’ll find the link to our shipping policy in the lower left-hand corner of our home page.

What are your terms of sale?

You’ll find the link to terms of sale in the lower left-hand corner of our home page.